Shipping policy
Shipping Policies
Current shipping times:
In-Stock Ebikes: Bikes will be tendered to a US Carrier within 2-5 business days.
Confirmation. A shipping confirmation email or phone call will be sent to the email address or phone number attached to your order once the order has shipped. Please note that for any third-party shipping outside of e-bike of Colorado normal shipping process, e-bike of Colorado's cannot provide ANY additional shipping information or documentation.
Addresses to Which We Ship. We ship e-bikes and accessories to all addresses in the continental U.S.
Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike components, including but not limited to batteries, displays and controllers, outside of the 48 continental United States.
Shipping Carriers. E-bike of Colorado ships using FedEx on rare occasions we use UPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $150 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $150.
Requesting Order Cancelation
Cancellation of Orders. You may cancel an order by contacting us via email or telephone, per the “Contact & Location” page. Cancellation is not confirmed until you receive a response from our customer support team.
Due to the speed at which we process orders (as quickly as possible) we will attempt but cannot guarantee that we will be able to cancel an order you placed on our website. After you have placed an order, we cannot change it, including for size or color reasons. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.
Orders which have already been shipped (you have received a tracking number) cannot be changed or cancelled. Please see our Return Policies listed above for return terms and instructions to send an order back for a refund, if desired.
Card Processing Fee. If you ask us to cancel an order after we have captured funds from your credit/debit card, (or after we've captured funds from your PayPal account or have financed your purchased through Affirm) 2.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.