Return Policies & Re-Stocking Fees

  • In-Stock Bicycles, wearable merchandise, and cycling accessories can be returned up to 7 days after purchase with a 25% restocking fee.  After 7 days, no products may be returned. Any bicycle to be returned must be in new mechanical condition and within milage of that upon time of delivery, no more than 25 miles in addition to odometer reading upon time of pickup. Any wearable merchandise or cycling accessories must be in like-new condition,  suitable for sale, and must be returned in their original undamaged packaging.   

  •  Custom Orders: e-bike of Colorado will not refund or return bicycles or products of custom after the order has been completed or fulfilled by e-bike of Colorado or the item has cleared shipment of the supplier. 

Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.

Returns Mechanics, COD and Timing.    Please contact a member of our customer support team using the “Contact & Location” page.  We will notify you at the email address or phone number on file when we process your return. No return material authorizations or permission numbers are required to make a return.  Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement).  E-bike of Colorado does not accept shipments sent cash on delivery (COD).

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $200 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $200.

Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.


Shipping Policies

Current shipping times:
In-Stock Ebikes: Bikes will be tendered to a US Carrier within 2-5 business days.

Confirmation. A shipping confirmation email or phone call will be sent to the email address or phone number attached to your order once the order has shipped. Please note that for any third-party shipping outside of e-bike of Colorado normal shipping process, e-bike of Colorado's cannot provide ANY additional shipping information or documentation.

Addresses to Which We Ship. We ship e-bikes and accessories to all addresses in the continental U.S.

Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike components, including but not limited to batteries, displays and controllers, outside of the 48 continental United States.

Shipping Carriers.  E-bike of Colorado ships using FedEx on rare occasions we use UPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $150 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $150.

Requesting Order Cancelation

Cancellation of Orders.  You may cancel an order by contacting us via email or telephone, per the “Contact & Location” page.  Cancellation is not confirmed until you receive a response from our customer support team. 

Due to the speed at which we process orders (as quickly as possible) we will attempt but cannot guarantee that we will be able to cancel an order you placed on our website. After you have placed an order, we cannot change it, including for size or color reasons.  Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.

Orders which have already been shipped (you have received a tracking number) cannot be changed or cancelled. Please see our Return Policies listed above for return terms and instructions to send an order back for a refund, if desired. 

Card Processing Fee.  If you ask us to cancel an order after we have captured funds from your credit/debit card, (or after we've captured funds from your PayPal account or have financed your purchased through Affirm) 2.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.